All things considered...

Wednesday, August 20, 2008 at 12:33am
it was a pretty good night. But my kitchen did crash in the first service. However, there were some extenuating circumstances that came into play.
Half an hour, before service the Vice President of Operations gave me a new game plan. All of my experienced staff were to take a couple of trainees and coach them, without doing things. He suggested my 'coaches' keep their hands behind their back and talk the noobs through. This wouldn't have been so bad, but ten minutes before the first service we found out that our network was not functioning. Rather than using the three printer system, we were forced to use the 'no printer' system.
The bills were handwritten, so that rather than seeing a neatly printed bill reading "Wild Pacific Salmon BLT" or "Citrus Herb Salmon" I would receive a handwritten bill reading "Salmon" and left to wonder what the item might be.
Halfway into my first service we crashed. I pulled the noobs off of their stations, reorganized the line, gave a quick rundown of brigade style operation and we dug ourselves out of the hole.
Our second service flew by like lightning. We'd worked out the bugs, corrected and triumphed. My apologies to the friends that had long wait times. Thanks for your patience, and thanks for helping me identify some areas for improvement.